Ross Duff

VP Training & Quality, GM Operations

Ross is responsible for the company’s Training, Quality and Leadership Development strategy and is also responsible for the strategic planning of key corporate initiatives across the organization.

Ross joined OLS as a Site Director in the spring of 2005 and was instantly a very key contributor to the company, overseeing the launch and operation of our Pembroke Site. In 2008, Ross was appointed to the role of General Manager, Operations; a position he still holds today.

As the General Manager, Operations, Ross and his leadership team, manage and lead a complex set of business and operational elements to achieve greater results for OLS across a number of sites and diverse lines of business.

As an experienced leader, Ross is one who does not settle for second best and is always keenly focused on continuous improvement for the company, his team and demands no less of himself.

Prior to joining OLS, Ross was with a large contact centre firm where he held leadership positions in Operations, Training and Quality Assurance.

Ross earned his B.A. from Saint Mary’s University in Halifax, Nova Scotia where he, Anita and their three children; Tremaine, Jalen and Dakota currently reside.