Kathy Follett-Lloyd

VP Human Resources

As Vice President of Human Resources, Kathy is responsible for all aspects of OLS’ strategic Human Resource Management.With a focus on Human Resource process design that contributes to bottom line results, Kathy’s direction and team leadership consistently contributes to positive fiscal results.

Prior to joining the Contact Centre Industry, Kathy’s career began in the field of Finance where, for a 13 year period, she specialized in Payroll, Small Business and Non-Profit Business Accounting.  In the year 2000 she turned her focus to the Contact Centre Industry where she held management roles with Resolve and Lightbridge Inc before joining OLS in 2006.

Attributing her success to life long learning, Kathy dedicated her continuing studies to Human Resource Management earning a Human Resources Certificate from St. Mary’s University as well as her CHRP designation and OHS certificate.  In addition Kathy holds a Business Management Certificate from ACSBE, subsidiary of Acadia University, as well as an Accounting Diploma from the Nova Scotia Community College.

Originally from Newfoundland, she and her family moved to Nova Scotia, where she built the first part of her career.  Kathy and her husband George now reside in Charlottetown, Prince Edward Island.