Management Team

Ross Beattie

President & CEO

As the computer age dawned in the early 80s, Ross earned his spurs in the retail sector. Later, as a Senior Account Manager at Digital Equipment he assisted the hardware giant to multiply sales six-fold to blue chip accounts such as Michelin Tire, Pratt & Whitney and Litton Systems. more»

Ross Duff

VP Training & Quality, GM Operations

Ross is responsible for the company’s Training, Quality and Leadership Development strategy and is also responsible for the strategic planning of key corporate initiatives across the organization. more»

Kathy Follett-Lloyd

VP Human Resources

As Vice President of Human Resources, Kathy is responsible for all aspects of OLS’ strategic Human Resource Management.With a focus on Human Resource process design that contributes to bottom line results, Kathy’s direction and team leadership consistently contributes to positive fiscal results. more»

John Hooper

VP of Business Development & Client Relations

With John at the helm of Business Development and Marketing, OLS has experienced unprecedented growth over the last couple of years and the future looks bright for OLS. His experience in sales, marketing and project management, combined with his relationship building abilities, has been instrumental in taking OLS to the next level within the Contact Centre industry in Canada . more»

Tracey Laughlin

VP Finance

Tracey joined OLS in August, 2007 and is responsible for overseeing all company finance and payroll functions.  She obtained a Diploma in Management Accounting from Saint Mary’s University in Halifax, NS and became a Certified Management Accountant in 1996. more»

Geoff Oakie

Senior VP Operations & IT

As Senior Vice President of Operations and IT, Geoff embodies the passion and the knowledge necessary to carry forward the great success of OLS. In his role, and holding true to the OLS Corporate Mission Statement, Geoff is responsible for the strategic operational performance of all OLS sites and programs, focusing on the delivery of “best in class” service to all of our clients. more»